Question 1

How much does it cost to ship a car?

Accepted Answer

Car shipping costs vary based on distance, vehicle size, transport type (open vs enclosed), season, and route popularity. We provide free quotes with transparent pricing - no hidden fees. Contact us for an accurate estimate based on your specific needs.

Question 2

How do I get a quote?

Accepted Answer

Getting a quote is easy! You can get an instant quote on our website by providing pickup/delivery locations, vehicle details, and preferred dates. You can also call us at (734) 262-2130 for personalized assistance from our transport specialists.

Question 3

When do I pay for the service?

Accepted Answer

We typically require a small deposit to book your shipment, with the remaining balance paid to the driver upon delivery. We accept various payment methods including cash, certified funds, and electronic payments. No payment is required until your vehicle is picked up.

Question 4

Are there any hidden fees?

Accepted Answer

Absolutely not. We believe in transparent pricing. All fees are clearly outlined in your contract before you book. The price we quote is the price you pay - no surprise charges or hidden fees.

Question 5

Can I get a discount for multiple vehicles?

Accepted Answer

Yes! We offer discounts for shipping multiple vehicles. The exact discount depends on the number of vehicles and route. Contact our team for a customized quote for multi-vehicle shipments.

Question 6

How long does car shipping take?

Accepted Answer

Typical delivery times range from 1-10 days depending on distance. Coast-to-coast shipments usually take 7-10 days, while shorter distances may take 1-3 days. We provide estimated delivery windows and keep you updated throughout the process.

Question 7

Do you provide door-to-door service?

Accepted Answer

Yes! Door-to-door service is our standard offering. We pick up your vehicle from your specified location and deliver it directly to your destination. In some cases, we may need to meet at a nearby accessible location due to road restrictions.

Question 8

What's the difference between open and enclosed transport?

Accepted Answer

Open transport uses open-air trailers (most common and cost-effective). Enclosed transport uses covered trailers providing protection from weather and road debris - ideal for luxury, classic, or high-value vehicles. Enclosed transport costs more but offers maximum protection.

Question 9

Can I track my vehicle during transport?

Accepted Answer

Yes! Your dedicated agent provides regular updates throughout your vehicle's journey. You'll receive notifications at key milestones and can contact your personal agent anytime for status updates and direct communication.

Question 10

What if my vehicle is delayed?

Accepted Answer

While delays are rare, they can occur due to weather, traffic, or mechanical issues. We maintain constant communication and will notify you immediately of any delays with updated delivery estimates. Your satisfaction is our priority.

Question 11

How should I prepare my car for shipping?

Accepted Answer

Remove all personal items, ensure fuel level is 1/4 tank or less, disable alarms, note existing damage, clean your vehicle, and ensure it's in running condition. We'll provide a detailed preparation checklist upon booking.

Question 12

Can I leave personal items in my car?

Accepted Answer

For safety and insurance reasons, we recommend removing all personal items. Small items under 100 lbs may be allowed in the trunk, but they're not covered by insurance. Valuable items should never be left in the vehicle.

Question 13

What if my car doesn't run?

Accepted Answer

We can transport inoperable vehicles! Additional fees apply as special equipment is needed for loading/unloading. The vehicle must still roll, steer, and brake. Please inform us during booking if your vehicle is non-running.

Question 14

Do I need to be present for pickup and delivery?

Accepted Answer

Yes, you or an authorized representative (18+) must be present during pickup and delivery to sign the Bill of Lading and inspect the vehicle. This ensures proper documentation and vehicle condition verification.

Question 15

What documents do I need?

Accepted Answer

You'll need a valid photo ID, vehicle registration, and insurance information. If someone else is handling pickup/delivery, they'll need written authorization and their own valid ID.

Question 16

Is my vehicle insured during transport?

Accepted Answer

Yes! All shipments are covered by our carrier's cargo insurance. We work only with licensed, bonded, and insured carriers. Coverage details will be provided in your contract. We recommend checking with your personal auto insurance as well.

Question 17

What happens if my car is damaged?

Accepted Answer

In the rare event of damage, we have a comprehensive claims process. Document any damage immediately, take photos, and contact us within 24 hours. Our insurance will handle legitimate claims promptly and fairly.

Question 18

How do I file a damage claim?

Accepted Answer

Contact us immediately at (734) 262-2130 to report damage. We'll guide you through our claims process, which includes documentation, photos, and working with our insurance provider to resolve the claim quickly.

Question 19

Are your drivers licensed and experienced?

Accepted Answer

Absolutely! We work only with licensed, experienced, and professional drivers who have clean driving records and extensive auto transport experience. All our carriers are DOT certified and regularly inspected.

Question 20

What safety measures do you take?

Accepted Answer

We use only licensed carriers with proper insurance, conduct regular safety inspections, and maintain 24/7 communication through your dedicated agent. Our drivers follow strict safety protocols and are trained in proper vehicle handling.

Question 21

How far in advance should I book?

Accepted Answer

We recommend booking 1-2 weeks in advance for best availability and pricing. However, we can often accommodate last-minute requests. Peak seasons (summer/winter) require more advance notice.

Question 22

Can I change my pickup or delivery date?

Accepted Answer

Yes, we understand plans change. Contact us as soon as possible to modify your dates. Changes are usually possible depending on carrier availability and may affect pricing.

Question 23

What if I need to cancel my booking?

Accepted Answer

You can cancel your booking according to our cancellation policy. Cancellation terms depend on timing and will be outlined in your contract. We strive to be fair and reasonable with cancellations.

Question 24

Do you ship to all 50 states?

Accepted Answer

Yes! We provide auto transport services to all 50 states. Some remote locations may require terminal-to-terminal service, but we cover the entire United States with our carrier network.

Question 25

Can you ship internationally?

Accepted Answer

Currently, we focus on domestic auto transport within the United States. For international shipping needs, we can refer you to trusted international shipping specialists.

Frequently AskedQuestions

Booking & Pricing

Service & Delivery

Vehicle Preparation

Insurance & Safety

Booking Process